The customer support that you'll get from your cloud website hosting company is very important, regardless of whether you have pre-sales questions and you're not a client yet, or you've got a technical trouble with an existing account. Timely and correct info regarding a question or an issue can save you a lot of time and efforts, not mentioning that this can often be an indicator that you're ordering from an actual website hosting provider not from some reseller. If you get a hosting account via a company that does not own its servers and it cannot access them immediately, it is quite possible that you will wait for a couple of days in order to receive a response to any kind of query, so your sites may remain offline for a long time. However, a supplier that provides various options for communication and has a support team that is available any time will assist you to right away and help you decrease or fully avoid any downtime and possible losses.

24/7 Customer Support in Cloud Website Hosting

The customer and tech support services for all our cloud website hosting plans are twenty-four-seven, thus you can forget about waiting for several days to get assistance. In case you are not our client yet, you can give us a call, chat with an agent or send an email. In case you do have an account, you can open a support ticket in addition to the other three options for communication. You're able to select the most appropriate way to contact us depending on where you are or what equipment you use. We can help you for almost any webhosting-related question that you may have or problem that you can encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you can open a support ticket, but even then the maximum response time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Servers

All semi-dedicated hosting plans that we supply include 24/7 customer and technical support, therefore regardless of what problem you have, you will be able to get in touch with us and we'll give you a hand without delay. The guaranteed response time for any email or support ticket that you open via your Hepsia hosting Control Panel is just one hour; usually the reply time hardly ever is more than 20 min. In addition, we provide telephone support with multiple local numbers internationally plus a live chat, so that you can contact us and receive more info about our solutions even if you don't have an account yet. We can help you with nearly any question or an issue you may have - payment methods, package specifications, e-mail setup, website hosting account settings, and so on. If you employ our services, you will never encounter an issue where you should wait for a day or two to get an issue resolved like you may need to do with a lot of other companies.

24/7 Customer Support in Dedicated Servers

If you aquire a dedicated server through our company, you're able to get in touch with us anytime using several channels and the max time that you'll need to wait for a response is up to 1 hour, so you can forget about waiting a whole day. Our customer and tech support service is accessible 24/7 regardless of whether it's a holiday or a weekend and we can assist you with anything related to the apps which are pre-installed on your server. To get in touch with us about a tech matter, you are able to open a trouble ticket via the Help section of your billing Control Panel or you can send us an email message. If you have any common questions or you'd like to know more about our website hosting services before you order, you can use our live chat or you could call one of the local numbers that we have in different countries around the globe. When you'd like to receive support for third-party software that you are unable to set up or run efficiently, you're able to add the Managed Services upgrade to your plan and our sysadmins will assist you.