There are a number of ways to contact the web hosting company whose services you are using, but the one that you’ll always find regardless of which company you opt for is a trouble ticket system. It is the least complicated channel of communication for many reasons. If no tech support team member is available at the moment and they’re all busy, a phone call may not be responded to, but a ticket will always be received. On top of that, you can copy ‘n’ paste extensive pieces of information without having to worry about typos, and in case a certain problem needs more time to be fixed or a number of replies must be exchanged, all the info will be in one place, so either party can always see the comments supplied by the other one. The drawback of using tickets to contact your web hosting provider is that they’re often separate from the hosting platform, which goes to say that if you have to provide information or to adhere to directions, you will have to use no less than 2 separate admin consoles and this number might increase in case you desire to administer multiple domain names. On top of that, many hosting companies reply to tickets after hours, or even once in every twenty four hours, and for you as a client, this means wasted time while awaiting a reply.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we use for our cloud website hosting plans is not separate from the hosting account. It is an integral part of our all-inclusive Hepsia hosting Control Panel and you will be able to access it at any given moment with just several clicks of the mouse, without needing to log out of your hosting account. The ticketing system includes a quick-search box, so you can trace practically any support ticket that you’ve already submitted, in case you need it. Plus, you can see knowledge base articles that belong to various problem categories, which you can pick, so you can discover how to handle a particular issue before you actually send a ticket. The response time is maximum sixty minutes, which means that you can get prompt assistance at any given moment and in case our support team recommends that you should do something within your account, you can do it on the spur of the moment without the need to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The trouble ticket system that we use is incorporated into the Hepsia Control Panel, which we have created for our semi-dedicated hosting plans, which implies that you will not need another support platform to get in touch with our help desk support staff – you can do it on the spot in the event that you chance upon a complication. Sending a new ticket requires a couple of clicks of the mouse and tracking down an older one is just as simple. With our intelligent search option, you can swiftly track down any ticket that you have opened in the past. You can submit a ticket at any particular moment since our technical support team members are at your disposal 24 hours a day, 7 days a week and respond in less than sixty minutes, even though it seldom takes that much to obtain an answer. With the Hepsia Control Panel, you’ll have everything in one single place and you can just forget about needing to use two or more platforms to solve a simple issue.