When your hosting service provider provides live chat support, you are able to speak with a representative live and find out useful information or get an issue resolved in a timely manner. The basic advantage of using chat instead of calling to consult with a live person is that you'll need only a computer with access to the world wide web, so that you will not pay any rates when you are in a different country or state. Furthermore, it'll be a lot easier to copy and paste info like domain names, usernames or error messages i.e. details which are sometimes hard to give to the other party on the phone. The live chat is also a considerably quicker solution to contact your hosting supplier's support team compared to using a ticketing system. Last, but not least, in case some issue needs more time to be resolved, you'll be able to do something different while you wait for guidance on the live chat, therefore you will not waste time - something that's impossible when you are on the phone.

Live Chat Support in Cloud Website Hosting

Together with the telephone and ticket support, we provide live chat support too. You'll be able to contact us every single day, which includes holidays and weekends, and we can give you more details about the cloud website hosting plans that we provide in case you are not among our customers yet, or about common and billing questions in case you already have a user profile. Though for solely tech issues you'll need to open a trouble ticket to our technical support team, because such matters require extra time to be taken care of, you may still contact us through our live chat for some technical info. For instance, we are able to help you set up an e-mail address in your email client or troubleshoot numerous problems, saving you considerable time. Even when our phone lines are already off for the day, you'll be able to talk with a live person.

Live Chat Support in Semi-dedicated Servers

We provide you with live chat support as part of our services, so whenever you have any questions concerning our semi-dedicated hosting plans, you're able to get in touch with our customer care team anytime regardless if you've already acquired an account or not. Generally, the chat service is intended for pre-sales, billing and general questions and problems, but we're able to help you with quite a lot of technical questions too. We can help you pick the optimal plan for your web sites if you don't have an account yet, we can answer any kind of billing questions or concerns you may have or we can assist you with installing your new email address on your personal computer or smart phone - all this will be done quickly since our live chat service is online all day long, every single day. No matter when you require help, you'll be able to talk to an agent and save a long time.