If you ever encounter a problem with your website and are incapable of solving it yourself, ask the hosting provider’s client support team to help you get the website back online. A speedy resolution would be the best scenario, but lots of companies answer within twenty four hours or even more, all the more so if you’re dealing with a reseller. Even if your problem can be sorted out without much effort, your site may not function satisfactorily or it may not be accessible at all for a prolonged stretch of time, so you may lose prospective customers because it is extremely unlikely that anybody will be eager to revisit a site that’s inoperational. With that said, you need to make sure not only that you can get in touch with your web hosting company, but also that they can answer and help you in a timely fashion. If a web app update does not go as planned or you delete something by chance, for example, the website should be fixed swiftly so as to prevent protracted unavailability.

One-Hour Response Guarantee in Cloud Website Hosting

Our cloud website hosting plans come with a sixty-minute response time guarantee, which suggests that no matter what question or difficulty you might have, we’ll always be there to lend you a hand. In fact, it rarely takes more than 30 minutes to get a problem solved or an enquiry answered, and this is valid for both pre-sales and technical matters. Our help desk staff representatives will be at your service 24-7, even on weekends and national holidays, so you’ll get swift assistance whenever you need it. We are aware of precisely how invaluable time can be, so by the time we respond to your support ticket or email, we will have investigated the matter and, in case we haven’t discovered a solution, we will provide you with more info on what you have to do on your end – if the circumstances require it. With our support services, you can rest assured that there will be somebody to assist you straight away, irrespective of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you open a customer support ticket from your web hosting Control Panel or write an email connected to your semi-dedicated server, you’ll get an answer within no more than 1 hour. You can touch base with us whenever you wish with regard to billing, general or technical issues and considering the fact that we’re available 24x7x365, you’ll always get assistance without delay. Depending on the particular question or issue, we will provide you with more info, solve the problem if it has been caused by something within our reach or instruct you on what steps to take in case you have to change a specific setting for a web application that we don’t have access to. You can just forget about waiting for a day for each answer. The fact is, in most cases we reply to tickets and emails within twenty to twenty five minutes max.